Game chrashed after Update.

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Mr.Blacksmith
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Game chrashed after Update.

Post by Mr.Blacksmith »

Since a update in the morning to the actually Version, EE chrashed with this Error-Message:

Crash / Error details:
EXCEPTION: ACCESS VIOLATION
0x007daf97
0x00000000
EAX:00000000h ESI:12cfc30ch
EBX:00000000h EDI:12cfc358h
ECX:0248fab4h EBP:0896537ch
EDX:08808a08h ESP:0248fa54h
EIP:007daf97h EID:00000000h
SS: 0000002bh CS: 00000023h
DS: 0000002bh FS: 00000053h
ES: 0000002bh GS: 0000002bh
Flags: 00010202h CF:0 PF:0 AF:0 ZF:0 SF:0 OF:0

Windows 11 Pro Version 22H2; Build 22621.1848, all Software and Drivers up2date...and i have not edit any file or folder...

What i have done:
- Update downloaded again and installed again and delete all crashe and settings...nothing is better.

Can Anybody help to resolve this problem?

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Dr.MonaLisa
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Re: Game chrashed after Update.

Post by Dr.MonaLisa »

Thank you for your report.

It seems like update 159009 had a file city_center_15.ddf missing by a mistake.

I released a hotfix update 159010 which should fix this issue. You can install it by the UP1.5 Launcher.

We had some problems with Loew. Update 159009 was initially supposed to contain the following change:
  • Cleaned up the Map Editor: Removed certain objects from the "Object Placement" -> "World" tab. It's now clearer and fixes some crashes due to bugs when they were owned by the World Player.
I detected that this change would affect old maps that had some ambient buildings present (such as default AOS pyramids). I asked Loew to revert this change as it's unacceptable for buildings to disappear from the map with the update. He sent me modified files, but he deleted "city_center_15.ddf". I noticed that this file was missing and I tried to confirm it with him, but he convinced me (by mistake) that this file never existed in UP1.5. So I detected that this file is missing before the update, but then trusted too much that it's not needed. It's because we tried to finish the update on weekend, and as you probably know the weather in Europe is too warm to be effective...
Best regards,
Dr.MonaLisa
Ministry of Game Affairs
Department of Control and Complains
Mr.Blacksmith
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Re: Game chrashed after Update.

Post by Mr.Blacksmith »

Hi Dr.MonaLisa.

Thank you for your hard work...;-)!

I have installed the new Update in the morning and then i have started the game and play it for 3-4 Hours...without any problem...;-).

Thank you for your fast support...so is the game back to the First place...;-).
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Dr.MonaLisa
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Re: Game chrashed after Update.

Post by Dr.MonaLisa »

Thank you for confirmation :)

I'm happy that the missing 1.5 city center was the only issue.
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Mr.Blacksmith
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Re: Game chrashed after Update.

Post by Mr.Blacksmith »

Very much so. It was the first mistake in many years, at least for me.

Best Regards and thanx for your Work...;-).
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Dr.MonaLisa
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Re: Game chrashed after Update.

Post by Dr.MonaLisa »

Yeah, although there were already some hotfix updates in the past. For example: https://ee2.eu/patch/changes/#158016

It's interesting to see the Crash statistics: https://ee2.eu/statistics/?period=7d#launchstats it seems like yesterday the amount was very high compared to other days from the past. So sooner or later I would notice that something is not OK. However, thanks to your report it was detected and fixed in less than 24 hours, so thank you for not ignoring issues and reporting them immediately. That helps a lot, especially when weather is hot and I don't have much time to play myself.
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Ministry of Game Affairs
Department of Control and Complains
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Re: Game chrashed after Update.

Post by Mr.Blacksmith »

You are welcome. Only so can also be distributed appropriate results ...;-).

As a system administrator who works 100% in the home office and just in the heat, there must be played in the cool office when the work is done...;-).
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