Ping problem

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Sirius_White
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Joined: 16 Nov 2019, 14:07

Ping problem

Post by Sirius_White » 16 Nov 2019, 14:12

I often play multiplayer with my friend. We sit side by side. We have Internet is 1-3MB / sec . But under this constantly shows high ping or during game goes "waiting" one of us. Can something be done about it?


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Dr.MonaLisa
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Posts: 7625
Joined: 17 Jun 2010, 11:21
Location: Poland

Re: Ping problem

Post by Dr.MonaLisa » 16 Nov 2019, 15:07

Hello.

Could you please confirm that sitting "side by side" means you're both connected to the same home router?

If yes, the Multiplayer Lobby should establish a local connection (without using the Internet) for it, and the ping should be under 20.
I'm glad you posted this topic, because there is a big hope that we will be able to troubleshot it.

Please confirm this little detail, and please write the multiplayer lobby nickname that you and your friend are using, so I can check NAT/MonaNAT logs, too.
Best regards,
Dr.MonaLisa
Ministry of Game Affairs
Department of Control and Complains

Sirius_White
Posts: 3
Joined: 16 Nov 2019, 14:07

Re: Ping problem

Post by Sirius_White » 16 Nov 2019, 15:28

Dr.MonaLisa wrote:
16 Nov 2019, 15:07
Hello.

Could you please confirm that sitting "side by side" means you're both connected to the same home router?

If yes, the Multiplayer Lobby should establish a local connection (without using the Internet) for it, and the ping should be under 20.
I'm glad you posted this topic, because there is a big hope that we will be able to troubleshot it.

Please confirm this little detail, and please write the multiplayer lobby nickname that you and your friend are using, so I can check NAT/MonaNAT logs, too.
Thanks for the answer. Yes, we are connected to the same network.
My nick: Sirius_White
Friend nickname: LaCosaNostra
When it connects, the ping ranges from 60 to 500 and above

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Dr.MonaLisa
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Posts: 7625
Joined: 17 Jun 2010, 11:21
Location: Poland

Re: Ping problem

Post by Dr.MonaLisa » 16 Nov 2019, 15:45

Thank you for details.

It seem like there are not entries in the NAT log database for "Sirius_White", "LaCosaNostra" nicknames (except one, where some Chinese player tried to join your game).

This means that the connection is most likely successful using a direct joining (no NAT).

I'm not sure why it still would go over the Internet.

Please try to temporary disable Windows Firewall (or another one if installed), on both computers, then restart game and try to join again:
https://www.lifewire.com/how-to-disable ... ll-2624505

Also, do you guys by any chance have a program like "Hamachi" running at the same time? Or even installed? If yes, I would recommend to uninstall it completely.
Best regards,
Dr.MonaLisa
Ministry of Game Affairs
Department of Control and Complains

Sirius_White
Posts: 3
Joined: 16 Nov 2019, 14:07

Re: Ping problem

Post by Sirius_White » 16 Nov 2019, 15:52

Dr.MonaLisa wrote:
16 Nov 2019, 15:45
Thank you for details.

It seem like there are not entries in the NAT log database for "Sirius_White", "LaCosaNostra" nicknames (except one, where some Chinese player tried to join your game).

This means that the connection is most likely successful using a direct joining (no NAT).

I'm not sure why it still would go over the Internet.

Please try to temporary disable Windows Firewall (or another one if installed), on both computers, then restart game and try to join again:
https://www.lifewire.com/how-to-disable ... ll-2624505

Also, do you guys by any chance have a program like "Hamachi" running at the same time? Or even installed? If yes, I would recommend to uninstall it completely.
Hamachi was I have once, now'll check, there is whether until now. Thanks.
And I will try to disable Firewall
Thanks again.

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Dr.MonaLisa
High Representative
Posts: 7625
Joined: 17 Jun 2010, 11:21
Location: Poland

Re: Ping problem

Post by Dr.MonaLisa » 16 Nov 2019, 16:05

Thanks for the reply.

I'm waiting for a feedback to see if this issue is resolved.
Best regards,
Dr.MonaLisa
Ministry of Game Affairs
Department of Control and Complains

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