Cant start empire earth 2 expansion

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Mr.Dave
Posts: 1
Joined: 06 Apr 2018, 12:50

Cant start empire earth 2 expansion

Post by Mr.Dave » 06 Apr 2018, 13:06

Hello EE2 Community.

recently I downloaded EE2 and the 1.5 patch.
when I tried to start Empire earth 2 is started nice and clean no errors. but when I tried to start Empire earth 2 age of supremacy.
I got an error and it didn't start ( see crash report below for more information). I tried searching the internet but I couldn't find anything.
I also installed it on my brothers and fathers pc but, they did not have any trouble with both the games.
anyone who has a solution for me?


Crash / Error details:
EXCEPTION: ACCESS VIOLATION
0x008fa484
EAX:00000000h ESI:00000000h
EBX:00000000h EDI:00b827bah
ECX:087dda44h EBP:00000001h
EDX:001e11f0h ESP:0248fb3ch
EIP:008fa484h EID:00000000h
SS: 0000002bh CS: 00000023h
DS: 0000002bh FS: 00000053h
ES: 0000002bh GS: 0000002bh
Flags: 00010246h CF:0 PF:1 AF:0 ZF:1 SF:0 OF:0


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Leader
Dr.MonaLisa
Posts: 7110
Joined: 17 Jun 2010, 11:21
Location: Poland

Re: Cant start empire earth expansion (UNSOLVED)

Post by Leader » 06 Apr 2018, 16:28

Thanks for posting about your problem.

We figured out on the Support Chat that Windows Defender (built-in Antivirus) causes this problem. It sometimes prevents programs from writing files to the Documents folder.

If somebody else experiences this problem, please try the following steps:
1. Go to your Documents directory, and make sure that folder "Empire Earth II The Art of Supremacy" exists. If it doesn't - please create it manually.
2. Try to start EE2: AOS Singleplayer game. If it still crashes - temporary disable Windows Defender.
3. Add the whole Empire Earth 2 folder (the one with installed game files) to Windows Defender exclusions. Please follow: https://support.microsoft.com/en-us/hel ... -antivirus

Have a nice day.
Best regards,
Dr.MonaLisa
Ministry of Game Affairs
Department of Control and Complains

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