Lost Rated Game Points through game crash

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Kiffke
Posts: 4
Joined: 11 Aug 2016, 19:28

Lost Rated Game Points through game crash

Post by Kiffke » 03 Jan 2019, 21:25

Hello Fellas!

Actually today was a very nice day. Today I came back from vacation and have already won the first game in the new year. :P
then my opponents wanted a rematch,which of course I have accepted. unfortunately, it did not come to that, because after the game was loaded my EE2 game crashed.

that was the first time since an eternity, so I do not even remember if EE2 ever crashed on my PC (good job so far EE2 team :D )

unfortunately I lost about 80 points cuz of that incident, which means I have to win about 5 games. :|

So i hope that I may get the points back. that would be really nice <3

if you have any questions or comments, please do not hesitate to contact me.

Regards
Kevin


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Dr.MonaLisa
High Representative
Posts: 7369
Joined: 17 Jun 2010, 11:21
Location: Poland

Re: Lost Rated Game Points through game crash

Post by Dr.MonaLisa » 03 Jan 2019, 21:55

The Department of Control and Complains has verified that the game ID: 5C2E4D69 has crashed for player "~Kiffke~".
Unhandled Exception EXCEPTION: ACCESS VIOLATION
0x00568bf7
EAX:33519ac4h ESI:30ab14b4h
EBX:00000000h EDI:33519ac4h
ECX:30ab14b4h EBP:00000000h
EDX:00b4431ch ESP:012dfa90h
EIP:00568bf7h EID:00000000h
SS: 0000002bh CS: 00000023h
DS: 0000002bh FS: 00000053h
ES: 0000002bh GS: 0000002bh
Flags: 00010216h CF:0 PF:1 AF:1 ZF:0 SF:0 OF:0

2019-01-03 19:04:11
Windows 10 Home (17134.rs4_release.180410-1804) x64 x64 1920x1080 1920x1080 6 NVIDIA GeForce RTX 2070 NVIDIA GeForce RTX 2070 Intel(R) Core(TM) i5-8600K CPU @ 3.60GHz 16326 EE2.exe 8 1.5.7.3 157003 Official +01:00 1 <EE2XNotInstalled> <EnabledDirectX9c> <LargeAddressAwareEnabled> <DarkThemeDisabled> Kiffke DEU UPNP_DeletePortMapping() failed with code : 403 AddPortMapping(26000, 26000) failed with code 403 (UnknownError) 0 0 German 96.00 1.00
According the the Ministry of Game Affairs: Multiplayer Rating System Log:
https://www.ee2.eu/multiplayer/rating/? ... 5#5C2E4D69
ratingcrash.PNG
ratingcrash.PNG (80.42 KiB) Viewed 126 times
Player "~Kiffke~" lost 87 skirmish points.

As an exception we decided to refund those points (it will be marked on website as: "Reverted: Host Quit detected"). The new skirmish rating system is: 3708.

Please note that it's only the first-time exception, and such refunds won't be issued in the future.
- Although a lot of things have been done (session IDs system, etc.) the rating system on EE2.eu Lobby is still in the "BETA" stage. Until it has status "Stable" everything is possible, including incorrect counting or missing games. This is hard to verify and the Department of Control will not issue points refunds for all games.
- Game crashes can be caused by users intentionally by editing the game process memory (for example with programs like Cheat Engine). Because of that it's impossible to verify reliability of those reports.
- If the problem (game crashes) is repeating - please visit the Support Chat in the UP1.5 Launcher. We will generate checksums of EE2 files and try to find a solution.

Every report case is verified individually. This time we decided to make a refund as exception and because other players in game weren't rewarded with points (for "game too short" reason). If similar report is created in the future, this decision can not be used as example, because most likely will be negative.
Best regards,
Dr.MonaLisa
Ministry of Game Affairs
Department of Control and Complains

Kiffke
Posts: 4
Joined: 11 Aug 2016, 19:28

Re: Lost Rated Game Points through game crash

Post by Kiffke » 03 Jan 2019, 23:19

Thank you, our mighty Saviour!

God bless you.

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