Help Needed - EXCEPTION: ACCESS VIOLATION

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DanielTheTaylor
Posts: 2
Joined: 22 Dec 2020, 11:19

Help Needed - EXCEPTION: ACCESS VIOLATION

Post by DanielTheTaylor »

Hi there,
I use the latest version of the game yet when I try to load an own map for a single play skirmish, when I don't have the initial ceasfire set up the game collapses. Or even worse when the initial ceasfire expires and then the game collapses. Pretty weird, isn't it? :) I can though play the game if there is the initial ceasfire for instance set to 24 hours. - Any ideahow to fix the bottleneck?

The error is the "classical" one that I saw from others, but I doubt that this is caused due to the firewall, as I checked it already:
Unhandled exception
Unhandled exception
unhandled exception.JPG (50.11 KiB) Viewed 86 times

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Dr.MonaLisa
High Representative
Posts: 7951
Joined: 17 Jun 2010, 11:21
Location: Poland

Re: Help Needed - EXCEPTION: ACCESS VIOLATION

Post by Dr.MonaLisa »

Hi Daniel.

Please click on this link, and "YES" when it asks you to open UP1.5 Launcher:
empireearth2://GenerateCRC32Checksums-R ... or-EndNick

It will generate the installation validation report. Please paste the generated report link to this topic.
Please be patient, as the report generation using the custom report nick doesn't show any progress bar. It can take up to 5 minutes depending on the hard drive speed and CPU usage.
Best regards,
Dr.MonaLisa
Ministry of Game Affairs
Department of Control and Complains
DanielTheTaylor
Posts: 2
Joined: 22 Dec 2020, 11:19

Re: Help Needed - EXCEPTION: ACCESS VIOLATION

Post by DanielTheTaylor »

Sent you the link in private ;)
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Dr.MonaLisa
High Representative
Posts: 7951
Joined: 17 Jun 2010, 11:21
Location: Poland

Re: Help Needed - EXCEPTION: ACCESS VIOLATION

Post by Dr.MonaLisa »

Thanks, I have analyzed your report.

Your game installation is broken. A lot of missing files or files with incorrect checksum. Then some of them are listed as "additional" files...
Additionally version information couldn't be gathered: "User's Minor Version: Error. Launcher Version: Unknown.".

Could you please use the Support Chat in UP1.5 Launcher to re-attempt report generation? Something might be wrong with the protocol links...

Help continued on Private Messages

EDIT:
Topic Solved & Locked
If anyone has the same problem, please open a new topic
Best regards,
Dr.MonaLisa
Ministry of Game Affairs
Department of Control and Complains
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